Thumbtack Professional

FAQS and Policies

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Distinction between housekeeper and house cleaner

It can be tough for many people to make the distinction between a housekeeper and a house cleaner. A housekeeper is usually paid a salary for keeping your home. The housekeeper maintains the daily chores including dusting, sweeping, vacuuming, dishes, laundry and may even include cooking.  There may be additional projects given to the housekeeper from time to time since he/she is on salary.

A house cleaner is paid for cleaning within a specific amount of time on a certain weekly, bi-weekly or monthly schedule. Daily chores such as dishes and daily pickup and straightening are usually not included in home cleaning because of the amount of time taken from the actual cleaning.

Clutter

Clutter and clothes laying around makes it difficult for the house cleaner to focus on the cleaning. If you have a lot of clutter, you may need to hire the cleaner to organize, which is a job separate from cleaning.

Professional Cleaning

Professional cleaning is and should be of a higher standard and detail than we would use when cleaning our own homes.  A professional will clean a surface whether it looks clean or not. If your house cleaner skips areas, look for someone else!

Substituting a Special Project for a Room

In order to maintain the same cleaning fee, sometimes clients may want to substitute one area of the home for a special project. The room or area you want to substitute has to be equal in "value" to the special project. For instance, a bedroom is not equal in value to a bathroom since the cleaning is usually more detailed for the bathroom. The substitution has to make sense.

Cancellation Fee

Please give a two-day notice of cancellation in order to avoid the cancellation fee. Prior notification is very important to help my small business to thrive by giving me an opportunity to schedule another client in your place. In the event of last minute cancellation, there will be an assessed fee of $100, which is the amount of our minimum service fee.



1 comment:

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